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Monday, August 29, 2016

Customer Service in Ghana Episode 1

It's common place to encounter poor customer services in many institutions in Ghana, as to why there are many factors that can be attributed to it but needless to say it's inexcusable .

Most institutions have taken a laissez-faire stance to customer feedbacks because they feel other customers may never hear of their bad ways. 

In East Legon there are a couple of places that I have experienced some bad customer service, one which Is on the edge of AnC mall stretch of road but their story is for another day. 

Today I Share with you a friends experience over the past weekend . 

Kindly read and share the link . 

These businesses will only change when they make the concious efforts to educate and train their staff. 

They only focus on customer turnout not satisfaction but things are changing and it starts with each and every one of us. 

Koffee Lounge